If you receive a product that is not what you ordered, or if your order is incomplete/ damaged, please contact us immediately so we can rectify the situation. If you need to cancel an order recently placed, please call us at 1-613-583-4265 we would be happy to cancel your order and provide a full refund. Please note that once an order has shipped, it cannot be cancelled immediately
Want to return a product you’ve ordered from us? No problem.
For Canadian customers, simply ship back unopened, unused product within 30 days of the purchase date with all original tags and packaging in a saleable condition to the address below. Unfortunately, we cannot allow returns on underwear, undergarments or custom products. We cannot return products that are Marked Final Sale. Please note that all returns made from within Canada are subject to a 10% restocking fee. USA and International Customers 15% restocking fee. *In the case of exchanged items, no restocking fees will be applied. Shipping fees will be charged at the posted rates on our site.
For USA and international customers, please contact us for information regarding extra charges due to customs clearance and border fees.
We Will Absolutely Do Our Best To Accommodate All Returns. Your Satisfaction is Our Passion.
Individual Makers and Manufacturers could have their own policies Regarding Equipment Guarantees and Proper Usage. Please Review All Policies: